Privacy Policy

Business & Fulfillment Disclosure

cookingcrown.com is operated by Opulent Finds (doing business as Cooking Crown). We are an independent online retail store specializing in premium kitchen appliances including wall ovens, ranges, and rangetops. Products sold on this Website are sourced from and fulfilled by third-party manufacturers and suppliers. When you place an order, it is transmitted to the applicable supplier or manufacturer, who is responsible for packaging and shipping your order directly to you.

1. Introduction

At Cooking Crown (DBA of Opulent Finds), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on cookingcrown.com (the "Website").

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use this Website.

2. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number
• Billing and shipping information: mailing address, billing address
• Payment information: payment card details (processed securely by Shopify Payments and/or third-party payment processors — we do not store your full card details)
• Order information: products purchased, order history, order preferences
• Communications: messages, inquiries, or feedback you send us via email or contact forms

Information Collected Automatically

• Device and browser information: IP address, browser type, operating system
• Usage data: pages visited, time spent on pages, links clicked, referring URLs
• Cookies and tracking technologies: see Section 7 below

Information from Third Parties

• Information from payment processors, shipping carriers, and fraud prevention services as necessary to process and fulfill your order
• Information from analytics providers (e.g., Google Analytics) to help us understand how visitors use our Website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including transmitting order details to our third-party suppliers and manufacturers
• Communicate with you about your order status, shipping updates, and return or refund requests
• Respond to your inquiries and provide customer support
• Send transactional emails (order confirmations, shipping notifications)
• Send marketing communications, where you have opted in (you may opt out at any time)
• Improve and optimize our Website and product offerings
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with applicable legal obligations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Suppliers and manufacturers: We share your name, shipping address, and order details with the applicable third-party supplier or manufacturer solely to fulfill your order.
• Shipping carriers: We share your shipping address and contact information with carriers (e.g., UPS, FedEx, USPS) to deliver your order.
• Payment processors: Payment information is processed by Shopify Payments and/or other processors presented at checkout. We do not store full payment card details.
• Service providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you (e.g., email platforms, analytics providers), subject to confidentiality obligations.
• Legal compliance: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Cooking Crown, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting obligations. Order records are typically retained for a minimum of 5 years in accordance with applicable tax and business record requirements. You may request deletion of your data subject to applicable legal retention requirements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly
• Data portability: Request a copy of your data in a portable format where applicable

To exercise any of these rights, please contact us at support@cookingcrown.com. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential cookies: Required for the Website to function (e.g., shopping cart, checkout session)
• Analytics cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance
• Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. By continuing to use our Website, you consent to our use of cookies in accordance with this policy.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@cookingcrown.com and we will take steps to delete it.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our Website is hosted on the Shopify platform, which maintains industry-standard security measures including SSL encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Hawaii, United States. By using this Website, you consent to the jurisdiction of the courts of the State of Hawaii for any disputes arising under this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date. Your continued use of this Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@cookingcrown.com
• Phone: (808) 500-5174
• Address: Cooking Crown (DBA of Opulent Finds), 81-6629 Mamalahoa Highway, Unit #2022, Kealakekua, HI 96750, United States
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM HST